About Our Hospital

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• Where is your clinic located?

  We are conveniently located right after the intersection of East Washington Street and Munn Road. Our address is: 10323 East Washington Street, Chagrin Falls, Ohio 44023. Parking is available in…

• What are your hours of operation?

  Our regular business hours are Monday, Tuesday and Thursday we have extended hours from 8:00 a.m until 7:00 p.m. to serve you better. On Friday regular business hours are 8:00…

• What do I do in the case of an emergency and your clinic isn’t open?

  Emergencies that arise when our office is closed are referred to three excellent 24 Hour emergency and intensive care hospitals listed below: VCA Great Lakes Veterinary Specialists      …

• How do I get my password?

  If you are a client of our clinic, please visit the First Time Logging In page, enter your email that we would have on file and click ‘first time log-in?’…

• What forms of payment do you accept?

  We can accept any of the following payment methods: Cash Personal checks Visa MasterCard Discover CareCredit We also accept most pet insurance plans.

• What’s the best way to schedule an appointment?

  Please call 440-543-1311 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.

• Why do you have password-protected areas on our website?

  In some cases, our professional governing body requires that we have a veterinary–client relationship with pet owners before communicating certain information to them. Also, some educational and informational sections of…

• I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

  Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery….

• I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

  Don’t panic, but call us right away. If it’s outside our normal business hours, leave a message, and one of our veterinarians will return your call quickly. If your pet…

• I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

  We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…

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